1. Do I need to package my instrument before collection?
If it's in a hard case, no extra packaging is needed. For soft cases or unprotected instruments, bubble wrap or a padded box is recommended. Porta's drivers carry blankets and straps to secure items during transit, but the better protected your instrument is before collection, the safer it'll be.
2. Can you deliver instruments the same day? Yes. Porta offers a same-day delivery option for urgent instrument moves. This is popular for gig emergencies, forgotten instruments, and short-notice shop deliveries. Availability depends on driver routes in your area, so book as early as possible.
3. What insurance cover is available for musical instrument delivery? Porta offers three tiers. Essential bookings mean insurance responsibility sits with the independent driver. Standard bookings include goods-in-transit insurance claim support arranged through Porta. Premium bookings add faster resolution on top. For high-value or vintage instruments, Standard or Premium is recommended — declare the value when you book.
4. Can you move more than one instrument at a time? Yes. Add multiple items to your booking — from a guitar and amp combo to a full keyboard rig — and Porta will match you with a driver who has the right vehicle and space.
5. Can I send to or from a venue, school, or shop? Yes. Porta delivers to and from music venues, rehearsal spaces, repair shops, schools, and colleges. Just enter the address at checkout.
6. How much does it cost to courier a musical instrument? Pricing depends on the instrument's size and weight, the distance between collection and delivery, and your chosen service tier. Porta shows you an instant fixed price when you enter your postcodes — no bidding, no waiting, no hidden fees.
7. How are instruments secured during transit? Drivers use blankets, straps, and padding to secure instruments inside the van. Hard-cased instruments are strapped in place. Unboxed or soft-cased instruments are wrapped and cushioned to prevent movement. Items are transported point-to-point with no depot handling.
8. Can you deliver a piano? Yes, but piano delivery has its own specific requirements — weight, access, and sometimes a two-person team. See Porta's dedicated
piano delivery page for full details on how piano transport works.